Insightful, Actionable Market Research

Enquiries : 01455 203 198

Our Clients

& Testimonials

It's impossible to mention all the clients, subjects and sectors we’ve covered – over the years we’ve had hundreds of people in the interview chair. Do call us for relevant examples, or browse here to find out more about who we work with

added insight clients and testimonials
Clients

Clients

Our clients tend to be companies that recognize the value of professional research, yet don’t have the expertise in-house. They use our skills and experience to do the hard work for them. While we work with direct clients, we also support other research agencies needing additional experienced resource at busy times. See full project list

Sectors

Sectors

We conduct consumer research and B-2-B studies across many industries, with particular strength in finance, FMCG and the public sector. It’s the art of getting to the heart of the issues and skillfully interpreting the findings that count, whatever the subject.

Audiences

Audiences

We're adept at speaking to people from all walks of life, from business owners and wealthy investors, to staff members, GPs, consumers, ethnic minorities and the elderly. We've also covered transport, telecoms and utilities, as well as more obscure topics - everything from farming to organ donation! Whoever we’re talking to, the skill is in building rapport so they feel able to speak openly about their real thoughts and feelings.

Testimonials

 

I was delighted with this testimonial after working with the Head of Insight at Initiative marketing agency on a couple of recent fashion related market research studies:

‘Nanda took time to understand the challenges we faced in a customer research project. She was full of ideas and enthusiasm. Because of this, and her skill and professionalism, the project was a resounding success, meeting all its objectives.’

Both projects involved working with the target audience – women interested in fashion and jewellery – to understand more about their purchasing habits and what they’re really looking for when it comes to aspirational brands and styles.  Using focus groups and assisted shopping trips to bring them in contact with new products and designs to touch and try for themselves provided both clients with some really powerful feedback on what the UK market is looking for.

 

Client testimonial for our work on fashion brands

South Warwickshire Foundation Trust

added insight recently undertook qualitative market research, providing us with valuable insight into customer needs and how a new offering might best be positioned. We were very happy with the work – right from the beginning Nanda’s experience helped guide the project and challenged our thinking, and it has delivered exactly as per the brief – Thank you for all your guidance, which has really benefited the project.

Managing Director, SWFT

Market research client testimonial – healthcare

Phoenix logo

 

I was delighted with this recent feedback on a business-to-business qualitative market research project we undertook for this national IT company:

“Nanda has recently undertaken qualitative research for us to gain insight into our client’s needs. Despite being tasked with tight timescales and interviewing senior people in the hectic period just before Christmas, without them being paid for their time, she achieved this on time, to spec and the work was to a high standard. I found Nanda to be highly professional and very experienced, and would be happy to recommend her company, added insight in future.”

Alistair Blaxill – Managing Director – Partner Services Phoenix IT Group plc

Testimonial – Phoenix IT

Client testimonials are always greatly appreciated so I was really pleased to get this positive feedback on a fascinating project we did on cycling around London, involving depth interviewing, analysis and reporting:

“I have just been through the whole report and it is amazing, the client will love it.  It made we want to get on a bike!

Thank you for the effort with this, I really appreciate how you stuck with it and love the little pictures.  Thanks again.”

Stephanie Shaarwi, Director – SPA Future Thinking

 

SPA FUTURE THINKING TESTIMONIAL

Focus group moderation for Acacia Avenue International has led to this kind feedback …

“Nanda helped us moderate an intensive project with a week’s worth of back-to-back fieldwork. We were thoroughly impressed by how quickly she integrated herself into the project, with very little time for a briefing. She was a pleasure to work with and an excellent moderator in front of our clients.”

ACACIA AVENUE FOCUS GROUPS TESTIMONIAL

The market research study we recently completed for Chloe, SRE at Kantar Retail has, I’m pleased to say, led to a lovely testimonial …

Thank you for all of your work on the recent Winter Medicines and Children/Baby Medicines research. I asked the team for some feedback and they said that you were very personable, professional, enthusiastic, great to work with and showed a great depth of knowledge. Our eye tracking technician said that you ‘couldn’t have been more helpful’ had a ‘can do’ attitude, nothing was too much of a problem when you were in the field so thank you for that.

The insights gained from the qualitative interviews really bolstered the quantitative elements and helped us to explain the why behind the behaviours we observed.

The report you provided was excellent – very detailed but clear and to the point with some really interesting observations and insights. The client was particularly pleased with the quotes supplied and the Vox Pops footage which he said really brought the report ‘to life’.

Thanks Chloe!

Client testimonial – Kantar Retail

I’m delighted to have received this client recommendation for undertaking this fascinating project in conjunction with Consensus. The aim was to understand how customers wish to interact with National Savings & Investments, given the choice of new channels available:

“Nanda recently helped us out on a project and I found her to be very professional, creative and efficient. We would certainly use Nanda again.”

Peggy Young, Associate Director

CLIENT RECOMMENDATION – CONSENSUS

Pricing Solutions is a client we’ve worked with for several years, supporting their pricing expertise with insightful customer research.  They have this to say about our latest project together:

“Nanda recently completed in-depth qualitative interviews for a project I’m working on. She was a pleasure to work with, professional, reliable and efficient. The interviews she conducted were excellent, and provided a lot of valuable feedback. I would certainly use added insight again for future projects.”

 

PRICING SOLUTIONS TESTIMONIAL

pricing-solutions

“We worked with added insight recently on a project covering Birmingham, Manchester and London.  Nanda is a hard working and insightful qualitative researcher. We found her easy to work with, she delivered on time and provided excellent insight into the project, she’s also a good moderator to boot. We wouldn’t hesitate to use her again in the future”

Seb Martin – Director

Bryter testimonial

bryter

“added insight has just completed a difficult job for us involving organisation and analysis of business to business quali-qant interviews. I relied on Nanda to manage the programme from start to finish and she did this throughout with calm professionalism. Throughout she worked with me to deliver to the client’s specifications.”

Neil Aulton, Director

SPA Future Thinking endorsement

SPA

“I commissioned added insight to undertake some research with GPs, which is a very hard group to start with, with a very emotive subject matter. They demonstrated an excellent understanding of the goals and positioning of the piece of research and were able to point us in the direction of best methodology to meet both objectives and budget. I do not hesitate to recommend them.”

BPAS recommendation

bpas

“I worked with Nanda for the first time recently when she offered to help me organise some challenging focus groups. She also offered to host the groups in her home. I cannot recommend Nanda highly enough. She completed the task most efficiently. She is professional, highly intelligent and a delightful person. I felt throughout I was in good hands and very much look forward to working with her again.”

Purple MR

purple-mr

“I’ve worked with Nanda for over four years and she is a pleasure to work with. She always delivers excellent work, on time and on brief. She is also flexible, personable and totally professional. Long may our working relationship continue.”

Munro Global

munro

“Nanda offers a thorough approach with great attention to detail coupled with deep insight. The fact that she was flexible enough to work around our changeable requirements was an added bonus!”

Metro Research

metro-research

“Each time I have approached Nanda with a project brief, I have been impressed by her understanding and empathy that gives me confidence each project will be a success.

The end result has continually exceeded my expectations, as Nanda puts her skills and experience to good use and goes beyond the brief to deliver both qualitative and quantitative information of a consistently high standard.”

AVELO (Previously 1st Software)

avelo

“This is research that turns results into reality, by linking them to internal strategy and process and delivering recommendations. A very valuable piece of work for us.”  

Zurich International

zurich

“For our product expansion into Europe, we needed someone who could get up to speed immediately, leverage her networks across Europe, and complete the assignment without supervision. Nanda consistently delivered, and we could not be more pleased with the results. We heartily recommend Nanda and will most certainly use her services again

Phoenix Marketing International

pheonix

“We recently commissioned added insight to undertake some research among accountants, IFAs and wealthy business owners, to understand their views on tax strategies. Nanda did an excellent job and the presentation was very comprehensive and informative with lots of useful anecdotes and valuable insight. I’d be happy to recommend her services, especially to anyone wanting qualitative research, and found her to be extremely professional.”

EDF Tax

edf

“Nanda was brought in to mentor our commercial team, developing their qualitative, interviewing and desk research skills.

The team grew in confidence as a result, and subsequently went on to research and identify a number of new market opportunities. Nanda struck the right balance between training and mentoring which was required in transferring skills to the team.”

HM Land Registry

land-registry

“Buhler engaged added insight to carry out research to understand the drivers of satisfaction and highlight strengths and weaknesses as perceived by our customers, with a view to informing a Customer Service strategy.

Both customers and staff alike have been very impressed with Nanda’s ability to engage with them in order to understand the issues at hand. Nanda has provided Buhler with a wealth of insight which has been brought to life with real customer quotations. Many constructive ideas and actions have emerged as a result.”

Buhler

buhler

“I just wanted to thank you on a personal note as I really enjoyed working with you on this and thought we worked well as a mini ‘team’ … it is certain that you played an absolutely vital role in this project being as successful as it was and I’ll make sure this is communicated internally within the team to help you stay ‘top of list’. Thank you very much.”

TNS

tns

“The balanced scorecard programme has given the whole team clarity on our business direction and goals and enabled everyone to understand the importance of their own personal contribution.”

Liverpool Football Club

lfc

“We have worked with Nanda on several projects and always found her work to be of the highest standard.”

NMG Financial Services Consulting

nmg

“Nanda is the most proactive free-lancer I have worked with, either finding nuggets of information useful to the wider project objectives, or just keeping you really up to date with what she is doing and what insight she is finding, in a way that is effective and very helpful.

Ultimately she thinks of you, asking what you need and doing her utmost to make life easier for you….and she always achieves it!  Her style of interviewing is engaging and it is clear that she has a natural ability to reveal the insights that matter.”

Breathe

breathe

 

I was delighted with this testimonial after working with the Head of Insight at Initiative marketing agency on a couple of recent fashion related market research studies:

‘Nanda took time to understand the challenges we faced in a customer research project. She was full of ideas and enthusiasm. Because of this, and her skill and professionalism, the project was a resounding success, meeting all its objectives.’

Both projects involved working with the target audience – women interested in fashion and jewellery – to understand more about their purchasing habits and what they’re really looking for when it comes to aspirational brands and styles.  Using focus groups and assisted shopping trips to bring them in contact with new products and designs to touch and try for themselves provided both clients with some really powerful feedback on what the UK market is looking for.

 

Client testimonial for our work on fashion brands

South Warwickshire Foundation Trust

added insight recently undertook qualitative market research, providing us with valuable insight into customer needs and how a new offering might best be positioned. We were very happy with the work – right from the beginning Nanda’s experience helped guide the project and challenged our thinking, and it has delivered exactly as per the brief – Thank you for all your guidance, which has really benefited the project.

Managing Director, SWFT

Market research client testimonial – healthcare

Phoenix logo

 

I was delighted with this recent feedback on a business-to-business qualitative market research project we undertook for this national IT company:

“Nanda has recently undertaken qualitative research for us to gain insight into our client’s needs. Despite being tasked with tight timescales and interviewing senior people in the hectic period just before Christmas, without them being paid for their time, she achieved this on time, to spec and the work was to a high standard. I found Nanda to be highly professional and very experienced, and would be happy to recommend her company, added insight in future.”

Alistair Blaxill – Managing Director – Partner Services Phoenix IT Group plc

Testimonial – Phoenix IT

Client testimonials are always greatly appreciated so I was really pleased to get this positive feedback on a fascinating project we did on cycling around London, involving depth interviewing, analysis and reporting:

“I have just been through the whole report and it is amazing, the client will love it.  It made we want to get on a bike!

Thank you for the effort with this, I really appreciate how you stuck with it and love the little pictures.  Thanks again.”

Stephanie Shaarwi, Director – SPA Future Thinking

 

SPA FUTURE THINKING TESTIMONIAL

Focus group moderation for Acacia Avenue International has led to this kind feedback …

“Nanda helped us moderate an intensive project with a week’s worth of back-to-back fieldwork. We were thoroughly impressed by how quickly she integrated herself into the project, with very little time for a briefing. She was a pleasure to work with and an excellent moderator in front of our clients.”

ACACIA AVENUE FOCUS GROUPS TESTIMONIAL

The market research study we recently completed for Chloe, SRE at Kantar Retail has, I’m pleased to say, led to a lovely testimonial …

Thank you for all of your work on the recent Winter Medicines and Children/Baby Medicines research. I asked the team for some feedback and they said that you were very personable, professional, enthusiastic, great to work with and showed a great depth of knowledge. Our eye tracking technician said that you ‘couldn’t have been more helpful’ had a ‘can do’ attitude, nothing was too much of a problem when you were in the field so thank you for that.

The insights gained from the qualitative interviews really bolstered the quantitative elements and helped us to explain the why behind the behaviours we observed.

The report you provided was excellent – very detailed but clear and to the point with some really interesting observations and insights. The client was particularly pleased with the quotes supplied and the Vox Pops footage which he said really brought the report ‘to life’.

Thanks Chloe!

Client testimonial – Kantar Retail

I’m delighted to have received this client recommendation for undertaking this fascinating project in conjunction with Consensus. The aim was to understand how customers wish to interact with National Savings & Investments, given the choice of new channels available:

“Nanda recently helped us out on a project and I found her to be very professional, creative and efficient. We would certainly use Nanda again.”

Peggy Young, Associate Director

CLIENT RECOMMENDATION – CONSENSUS

Pricing Solutions is a client we’ve worked with for several years, supporting their pricing expertise with insightful customer research.  They have this to say about our latest project together:

“Nanda recently completed in-depth qualitative interviews for a project I’m working on. She was a pleasure to work with, professional, reliable and efficient. The interviews she conducted were excellent, and provided a lot of valuable feedback. I would certainly use added insight again for future projects.”

 

PRICING SOLUTIONS TESTIMONIAL

pricing-solutions

“We worked with added insight recently on a project covering Birmingham, Manchester and London.  Nanda is a hard working and insightful qualitative researcher. We found her easy to work with, she delivered on time and provided excellent insight into the project, she’s also a good moderator to boot. We wouldn’t hesitate to use her again in the future”

Seb Martin – Director

Bryter testimonial

bryter

“added insight has just completed a difficult job for us involving organisation and analysis of business to business quali-qant interviews. I relied on Nanda to manage the programme from start to finish and she did this throughout with calm professionalism. Throughout she worked with me to deliver to the client’s specifications.”

Neil Aulton, Director

SPA Future Thinking endorsement

SPA

“I commissioned added insight to undertake some research with GPs, which is a very hard group to start with, with a very emotive subject matter. They demonstrated an excellent understanding of the goals and positioning of the piece of research and were able to point us in the direction of best methodology to meet both objectives and budget. I do not hesitate to recommend them.”

BPAS recommendation

bpas

“I worked with Nanda for the first time recently when she offered to help me organise some challenging focus groups. She also offered to host the groups in her home. I cannot recommend Nanda highly enough. She completed the task most efficiently. She is professional, highly intelligent and a delightful person. I felt throughout I was in good hands and very much look forward to working with her again.”

Purple MR

purple-mr

“I’ve worked with Nanda for over four years and she is a pleasure to work with. She always delivers excellent work, on time and on brief. She is also flexible, personable and totally professional. Long may our working relationship continue.”

Munro Global

munro

“Nanda offers a thorough approach with great attention to detail coupled with deep insight. The fact that she was flexible enough to work around our changeable requirements was an added bonus!”

Metro Research

metro-research

“Each time I have approached Nanda with a project brief, I have been impressed by her understanding and empathy that gives me confidence each project will be a success.

The end result has continually exceeded my expectations, as Nanda puts her skills and experience to good use and goes beyond the brief to deliver both qualitative and quantitative information of a consistently high standard.”

AVELO (Previously 1st Software)

avelo

“This is research that turns results into reality, by linking them to internal strategy and process and delivering recommendations. A very valuable piece of work for us.”  

Zurich International

zurich

“For our product expansion into Europe, we needed someone who could get up to speed immediately, leverage her networks across Europe, and complete the assignment without supervision. Nanda consistently delivered, and we could not be more pleased with the results. We heartily recommend Nanda and will most certainly use her services again

Phoenix Marketing International

pheonix

“We recently commissioned added insight to undertake some research among accountants, IFAs and wealthy business owners, to understand their views on tax strategies. Nanda did an excellent job and the presentation was very comprehensive and informative with lots of useful anecdotes and valuable insight. I’d be happy to recommend her services, especially to anyone wanting qualitative research, and found her to be extremely professional.”

EDF Tax

edf

“Nanda was brought in to mentor our commercial team, developing their qualitative, interviewing and desk research skills.

The team grew in confidence as a result, and subsequently went on to research and identify a number of new market opportunities. Nanda struck the right balance between training and mentoring which was required in transferring skills to the team.”

HM Land Registry

land-registry

“Buhler engaged added insight to carry out research to understand the drivers of satisfaction and highlight strengths and weaknesses as perceived by our customers, with a view to informing a Customer Service strategy.

Both customers and staff alike have been very impressed with Nanda’s ability to engage with them in order to understand the issues at hand. Nanda has provided Buhler with a wealth of insight which has been brought to life with real customer quotations. Many constructive ideas and actions have emerged as a result.”

Buhler

buhler

“I just wanted to thank you on a personal note as I really enjoyed working with you on this and thought we worked well as a mini ‘team’ … it is certain that you played an absolutely vital role in this project being as successful as it was and I’ll make sure this is communicated internally within the team to help you stay ‘top of list’. Thank you very much.”

TNS

tns

“The balanced scorecard programme has given the whole team clarity on our business direction and goals and enabled everyone to understand the importance of their own personal contribution.”

Liverpool Football Club

lfc

“We have worked with Nanda on several projects and always found her work to be of the highest standard.”

NMG Financial Services Consulting

nmg

“Nanda is the most proactive free-lancer I have worked with, either finding nuggets of information useful to the wider project objectives, or just keeping you really up to date with what she is doing and what insight she is finding, in a way that is effective and very helpful.

Ultimately she thinks of you, asking what you need and doing her utmost to make life easier for you….and she always achieves it!  Her style of interviewing is engaging and it is clear that she has a natural ability to reveal the insights that matter.”

Breathe

breathe

 

I was delighted with this testimonial after working with the Head of Insight at Initiative marketing agency on a couple of recent fashion related market research studies:

‘Nanda took time to understand the challenges we faced in a customer research project. She was full of ideas and enthusiasm. Because of this, and her skill and professionalism, the project was a resounding success, meeting all its objectives.’

Both projects involved working with the target audience – women interested in fashion and jewellery – to understand more about their purchasing habits and what they’re really looking for when it comes to aspirational brands and styles.  Using focus groups and assisted shopping trips to bring them in contact with new products and designs to touch and try for themselves provided both clients with some really powerful feedback on what the UK market is looking for.

 

Client testimonial for our work on fashion brands

South Warwickshire Foundation Trust

added insight recently undertook qualitative market research, providing us with valuable insight into customer needs and how a new offering might best be positioned. We were very happy with the work – right from the beginning Nanda’s experience helped guide the project and challenged our thinking, and it has delivered exactly as per the brief – Thank you for all your guidance, which has really benefited the project.

Managing Director, SWFT

Market research client testimonial – healthcare

Phoenix logo

 

I was delighted with this recent feedback on a business-to-business qualitative market research project we undertook for this national IT company:

“Nanda has recently undertaken qualitative research for us to gain insight into our client’s needs. Despite being tasked with tight timescales and interviewing senior people in the hectic period just before Christmas, without them being paid for their time, she achieved this on time, to spec and the work was to a high standard. I found Nanda to be highly professional and very experienced, and would be happy to recommend her company, added insight in future.”

Alistair Blaxill – Managing Director – Partner Services Phoenix IT Group plc

Testimonial – Phoenix IT

Client testimonials are always greatly appreciated so I was really pleased to get this positive feedback on a fascinating project we did on cycling around London, involving depth interviewing, analysis and reporting:

“I have just been through the whole report and it is amazing, the client will love it.  It made we want to get on a bike!

Thank you for the effort with this, I really appreciate how you stuck with it and love the little pictures.  Thanks again.”

Stephanie Shaarwi, Director – SPA Future Thinking

 

SPA FUTURE THINKING TESTIMONIAL

Focus group moderation for Acacia Avenue International has led to this kind feedback …

“Nanda helped us moderate an intensive project with a week’s worth of back-to-back fieldwork. We were thoroughly impressed by how quickly she integrated herself into the project, with very little time for a briefing. She was a pleasure to work with and an excellent moderator in front of our clients.”

ACACIA AVENUE FOCUS GROUPS TESTIMONIAL

The market research study we recently completed for Chloe, SRE at Kantar Retail has, I’m pleased to say, led to a lovely testimonial …

Thank you for all of your work on the recent Winter Medicines and Children/Baby Medicines research. I asked the team for some feedback and they said that you were very personable, professional, enthusiastic, great to work with and showed a great depth of knowledge. Our eye tracking technician said that you ‘couldn’t have been more helpful’ had a ‘can do’ attitude, nothing was too much of a problem when you were in the field so thank you for that.

The insights gained from the qualitative interviews really bolstered the quantitative elements and helped us to explain the why behind the behaviours we observed.

The report you provided was excellent – very detailed but clear and to the point with some really interesting observations and insights. The client was particularly pleased with the quotes supplied and the Vox Pops footage which he said really brought the report ‘to life’.

Thanks Chloe!

Client testimonial – Kantar Retail

I’m delighted to have received this client recommendation for undertaking this fascinating project in conjunction with Consensus. The aim was to understand how customers wish to interact with National Savings & Investments, given the choice of new channels available:

“Nanda recently helped us out on a project and I found her to be very professional, creative and efficient. We would certainly use Nanda again.”

Peggy Young, Associate Director

CLIENT RECOMMENDATION – CONSENSUS

Pricing Solutions is a client we’ve worked with for several years, supporting their pricing expertise with insightful customer research.  They have this to say about our latest project together:

“Nanda recently completed in-depth qualitative interviews for a project I’m working on. She was a pleasure to work with, professional, reliable and efficient. The interviews she conducted were excellent, and provided a lot of valuable feedback. I would certainly use added insight again for future projects.”

 

PRICING SOLUTIONS TESTIMONIAL

pricing-solutions

“We worked with added insight recently on a project covering Birmingham, Manchester and London.  Nanda is a hard working and insightful qualitative researcher. We found her easy to work with, she delivered on time and provided excellent insight into the project, she’s also a good moderator to boot. We wouldn’t hesitate to use her again in the future”

Seb Martin – Director

Bryter testimonial

bryter

“added insight has just completed a difficult job for us involving organisation and analysis of business to business quali-qant interviews. I relied on Nanda to manage the programme from start to finish and she did this throughout with calm professionalism. Throughout she worked with me to deliver to the client’s specifications.”

Neil Aulton, Director

SPA Future Thinking endorsement

SPA

“I commissioned added insight to undertake some research with GPs, which is a very hard group to start with, with a very emotive subject matter. They demonstrated an excellent understanding of the goals and positioning of the piece of research and were able to point us in the direction of best methodology to meet both objectives and budget. I do not hesitate to recommend them.”

BPAS recommendation

bpas

“I worked with Nanda for the first time recently when she offered to help me organise some challenging focus groups. She also offered to host the groups in her home. I cannot recommend Nanda highly enough. She completed the task most efficiently. She is professional, highly intelligent and a delightful person. I felt throughout I was in good hands and very much look forward to working with her again.”

Purple MR

purple-mr

“I’ve worked with Nanda for over four years and she is a pleasure to work with. She always delivers excellent work, on time and on brief. She is also flexible, personable and totally professional. Long may our working relationship continue.”

Munro Global

munro

“Nanda offers a thorough approach with great attention to detail coupled with deep insight. The fact that she was flexible enough to work around our changeable requirements was an added bonus!”

Metro Research

metro-research

“Each time I have approached Nanda with a project brief, I have been impressed by her understanding and empathy that gives me confidence each project will be a success.

The end result has continually exceeded my expectations, as Nanda puts her skills and experience to good use and goes beyond the brief to deliver both qualitative and quantitative information of a consistently high standard.”

AVELO (Previously 1st Software)

avelo

“This is research that turns results into reality, by linking them to internal strategy and process and delivering recommendations. A very valuable piece of work for us.”  

Zurich International

zurich

“For our product expansion into Europe, we needed someone who could get up to speed immediately, leverage her networks across Europe, and complete the assignment without supervision. Nanda consistently delivered, and we could not be more pleased with the results. We heartily recommend Nanda and will most certainly use her services again

Phoenix Marketing International

pheonix

“We recently commissioned added insight to undertake some research among accountants, IFAs and wealthy business owners, to understand their views on tax strategies. Nanda did an excellent job and the presentation was very comprehensive and informative with lots of useful anecdotes and valuable insight. I’d be happy to recommend her services, especially to anyone wanting qualitative research, and found her to be extremely professional.”

EDF Tax

edf

“Nanda was brought in to mentor our commercial team, developing their qualitative, interviewing and desk research skills.

The team grew in confidence as a result, and subsequently went on to research and identify a number of new market opportunities. Nanda struck the right balance between training and mentoring which was required in transferring skills to the team.”

HM Land Registry

land-registry

“Buhler engaged added insight to carry out research to understand the drivers of satisfaction and highlight strengths and weaknesses as perceived by our customers, with a view to informing a Customer Service strategy.

Both customers and staff alike have been very impressed with Nanda’s ability to engage with them in order to understand the issues at hand. Nanda has provided Buhler with a wealth of insight which has been brought to life with real customer quotations. Many constructive ideas and actions have emerged as a result.”

Buhler

buhler

“I just wanted to thank you on a personal note as I really enjoyed working with you on this and thought we worked well as a mini ‘team’ … it is certain that you played an absolutely vital role in this project being as successful as it was and I’ll make sure this is communicated internally within the team to help you stay ‘top of list’. Thank you very much.”

TNS

tns

“The balanced scorecard programme has given the whole team clarity on our business direction and goals and enabled everyone to understand the importance of their own personal contribution.”

Liverpool Football Club

lfc

“We have worked with Nanda on several projects and always found her work to be of the highest standard.”

NMG Financial Services Consulting

nmg

“Nanda is the most proactive free-lancer I have worked with, either finding nuggets of information useful to the wider project objectives, or just keeping you really up to date with what she is doing and what insight she is finding, in a way that is effective and very helpful.

Ultimately she thinks of you, asking what you need and doing her utmost to make life easier for you….and she always achieves it!  Her style of interviewing is engaging and it is clear that she has a natural ability to reveal the insights that matter.”

Breathe

breathe

Project List

Among others, we've undertaken projects for the following companies, and the list is constantly growing:

Client List of Added Insight

Finance

  • Tesco Bank
  • Lloyds Bank
  • Skandia
  • Scottish Widows
  • Zurich International
  • Standard Life
  • Natwest
  • HSBC
  • Bradford & Bingley
  • Legal & General
  • Barclaycard
  • Avelo
  • RBSG
  • HBOS

Public Sector

  • Dept of Work & Pensions
  • Transport for London
  • NHS Blood and Transplant
  • Network Rail
  • Carbon Trust
  • HM Revenue & Customs
  • UK Passport Service
  • Cambridge Council
  • HM Land Registry
  • Better Regulation Executive
  • Office of Fair Trading
  • National Audit Office
  • FSA

Research Agencies

  • TNS
  • SPA Future Thinking
  • BDRC Continental
  • GfK NOP
  • Metro Research
  • Purple MR
  • Bryter
  • AJ Research
  • Munro
  • NMG

FMCG / Retail

  • Unilever
  • Intersnack
  • SC Johnson
  • Kinder
  • Ferrero
  • Kerry Foods
  • Reckitt Benckiser
  • Novartis

Telecomms

  • Vodaphone
  • T-Mobile
  • Orange
  • O2
  • BT

Other Clients

  • Liverpool Football Club
  • British Gas
  • Hilton Group
  • KPMG
  • Marriott
  • Yellow Pages
  • Dixons Group
  • E-on
  • Royal Mail
  • Buhler Group
  • Serco